ace car rental reviews
We missed our 12:30pm checkin for the Nationals due to our vehicle not being available and having to dispute the situation with Susan the manager on duty. The first time we used Ace we were a little hesitant, as the price was so much cheaper than their competitors - we thought maybe we’d get a dud. When the shuttle bus finally arrived, we got confronted by a rude, disgruntled driver for not "registering". There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business, Where do you pick the car at Perth airport, I have a quote on one of your cars in Cairns. Please be very careful before you give cards to car flexi. They don't care about their customers. But they don't charge admin fee etc.. just rental $45 + $19 full insurance. No email, no phone call, nothing. We have rental car locations all over Australia and New Zealand so no matter where you plan to pick up your car rental or drop off your rental car we will be able to accommodate your needs, our locations are all open 7 days a week and with arrangement offer after-hours Rental car pickups and drop-offs. The lady at the counter agreed that she had made a mistake_ and said she will get it corrected; however this has not been done. Money is so far LOST as they refuse to respond to my messages. I spent $199 at the Hyatt Airport and decided to rent a Hertz car in the am. Tried for over 1 hour and missed an important celebration that I was in Sydney for. September 25, 2020. Do not use this companyAbsolutely disappointed. from $109.00* 1-10 of 15 replies Sorted by « 1 2 » DaBride. Great company, great experience. Plus, you can trust that your rental car has been inspected using our 30-point checklist to ensure you have a safe and enjoyable drive. Take out all insurances. I travel a lot and this is the WORST experience ever for car rentals. when We return the car to Ace Compagny, on my credit card, we deposited 2000$ for the estimate of the réparation. According to the receipt he was to pay $148.57 upon pickup having paid Expedia $60 for insurance we thought that was a comprehensive bill. This company are on the Uber Marketplace and do not supply a Redbook Inspection for the Uber drivers, they don't tell you that on their website and they don't tell you that until after you have signed with them. Companies can't alter or remove reviews from ProductReview.com.au. We called up Ace Rentals multiple times_ but they had no reason for why the transaction was made_ and only said that [name removed] from the head office had made the payment_ and refunded it as well. We booked this car hire through autoeurope.com. I don't think that's legal. We always use Easy Way car rental. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. But both the car and customer service were fantastic, and now they are the only car hire company we … On 16 Dec_ an amount of 595 NZD was taken from the travel debit card for no reason without my permission . The entire payment was done using a travel debit card (with less foreign exchange fees). 9 years ago. I didn't like being pressured to pay for up-selling their product. Only to be told ACE do not carry Suburbans or similar size SUVs. Also read 220 reviews of Ace in Miami & find all Ace pick up locations in Miami. We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day! I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. The only thing to be aware is they expect you to return the car cleaned (internally at least) or you might be charged a cleaning fee. Car was booked and paid for in advance making the pick up process nice and quick. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. Ace Rent A Car review from Denver, Colorado with 1 Comment: Rented Toyota Rav 4 on Kayak for $115 and insurance for $81 but when auto was obtained, insurance prepurchased was refused. Rang again for same response, finally 50 minutes later a bus arrived, the driver was rude and obnoxious and abusive to several passengers on the bus.When we got to the reception, there was a huge queue, and it took more than 30 minutes just to get to the desk. wait as our car had not been cleaned yet. Two experiences with Ace - both terrible. I canceled my reservation with Ace as well. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … Ace is not available in many states, but has rental counters in many major airports. After 15 minutes we called autoeurope . So they just cancelled my booking and did not care how much hassle I had to go through. They know that most people will let it go, since they are covered, and who has the time etc.. However beware of the hidden charges ACE car rental will hit you with on arrival. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. Buyer Beware! Problem is Linkt didn’t have a reco...Read more. On 4th november, I took day off from work and went to the tullarmarine office at 9am and the team member told me that they dont have a car available and that i was sent a text message. My "reserved rental" went from $14.50 a day at Ace to $46.38 at Thrifty because I was "walk up." These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I have a quote on one of your cars in Cairns. The return trip was just as fast and pleasant. Your trust is our top concern. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. When the shuttle bus driver pulled up he didn’t once help us with any of our bags. We have gathered 8 reviews from previous ACE RENTAL CARS customers who rented a car in Melbourne to help you decide if they are right for you. Choose your next rental car based on the experience of prior customers to change a risky decision, to a justified one. We went to the area where the shuttle but came and waited. Efficient service and well priced. The car is great and the price is awesome, as a comparison, I got the same car model with another rental company for nearly 3 times the price!! Will be sure to rent from them next time Im on holidays in Brisbane. Ace Rent A Car ranks 134 of 358 in Rentals category. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. See the Best Car Hire Services in 2021 as rated by Australians on ProductReview.com.au. Had no problems when returning the car making my rental hassle free. Rang again for same response, finally 50 minutes later a bus arrived, the driver was rude and obnoxious and abusive to several passengers on the bus. I also have to add that this has really spoiled my vacation as the money was taken from a card which I had only kept for my travel expenses; in addition the customer service was terrible as they had no idea on what could be done to solve the situation. I love it! A free inside look at company reviews and salaries posted anonymously by employees. At the counter the agent listed at least 7 fees that were not included in the confirmation or instructions from Booking . Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. Welcome to our ACE Rent a Car coupons page, explore the latest verified acerentacar.com discounts and promos for January 2021. Finally i decided to dispute my refund via my bank. The final response to my complaint to them was “we will not be issuing a refund of admin fee” no apology or explanation was ever offered or given. A month later - bill from Ace. I didn't get extra charges, I will definitely deal with them again next time. When we rang to enquire why they told us they would return deposit then back flip and refuse to return deposit. A month later we get a bill from Ace for $45 (Including $35 admin fee). So they keep $300 for a car I never picked up. Call again, wait, then take uber to Melbourne. Economic Not applicable . Call in the morning, the Melbourne office refuses to accept the call and the customer service says my reservation is marked as no show and my car has been given away. I didn’t check back as assumed everything was okay and card was charged. The return process was easy and I think we returned the car cleaner than when we got it. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. Find the best prices on Ace Rental Cars car hire and read customer reviews. All rights reserved. Requesting Ace Rental Company be investigated and Class action lawsuit issued. We made evaluation of dommage in garage at Wellington (about 1000$). from $64.00* Best Seller. The vehicles we Hired were great. We know you are moving to a new Pick-up nd Drop-off. Overall I would not rent from them again. Obviously we are missing an amount of 23.15 NZD. AVOID Ace in SJO CR area or you will be sorry. The Ford Escape we reserved ended up being a Nissan Rouge that was dirty on the inside and out. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! Full-size $36/day. The only positive experience about this was the bus driver from the depo near the Gold Coast to the airport. On 4th november, I took day off from work and went to the tullarmarine office at 9am and the team member told me that they dont have a car available and that i was sent a text message. 5 Emails to get confirmation resent as the online system failed to send it. 1. Stay well away from these cowboys. But this would be nothing compared to a scam this place runs. and they charged my card a preauthorisation fee. If you need local rental car service, Ace has options in a few places like New York City. Total SCAM! I was quoted a price online & agreed with it. I didn’t check back as assumed everything was okay and card was charged. I cleaned the car before returning as was dusty when got it. Minivan $35/day. Even though they rented it to me empty.Very sly, underhanded tradesmen. However, on the day of pick up, they called me at 8am in the morning that they have to cancel my booking due to unavailability of cars. When my partner asked what year the car was , Her response was does it matter ? Worse Rental Company Ever!! Paid in advance in October. !I rented a van for 1 week in the heat of midAugust from LAX, for a family vacation with 2 little boys & 4 adults. I suspect some fraud...Best regards, Jean-François Bohnert. 9.4. They said they would try and connect us through to ace but they couldn...Read more, Two experiences with Ace - both terrible. I went to see them on the last day of my vacation and location manager said refund was on their way. Save up to 40% today with KAYAK. I was baffled by her lack of customer service , so much so that I ended up walking outside leaving my partner to deal with her. Sort by. Avoid them like the plague. Ace car rentals Perth Ace car rentals Perth! Will use again. Horrible Horrible experience in Melbourne. !Do Not Use, for your own safety!!! 9.2. They are located a ways from the airport like others have said. So my booking was cancelled twice. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ... have also charged me for the same trip. Their price was lower than Ace, they are located at the airport rental center, and the reviews for the Ft. Lauderdale location were decent. He asked for my help to make his arrangements. I made them print out the contract . Real customer reviews. When they informed me that the supplier was ACE, I almost pulled out after I had read some reviews. We went to the area where the shuttle but came and waited. I booked the car through WiseCars for x euros, a full/full gas policy and including an insurance. Paid in advance in October. Union, Oregon. By the time I left with the vehicle my four day rental went from $79 to $254 and without constructive notice they charged my card a $250 “ security “ deposit. ST...Read more, I have used Ace Car Rental Sydney a couple of times The first time I got caught with the extortionate toll overcharging. My booking number is 346989067. She called Linkt and was told that Ace cars have etags and they always gets billed to Ace and that can’t be overridden by purchasing a day pass or adding to existing Linkt account. Booked Ace Rental Cars through rentalcars.com as we have used them in Christchurch with no problem. Further details in the disclaimer. fantastic customer service from ace rentals Sydney Airport. Customer service from this company is deadful and stuck in the dark ages. The only issue, they did not provide the car that I requested. Let down in the end. Nothing very happy . In the end it took 2 hrs to get a shuttle and car. Totally recommend booking from them. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. They were waiting to pick us up at the airport at 11:45 PM. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. Great service . To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. Very bad services. On their website nowhere does it state that the depo isn’t located at the airport. Fort Laudedale fl they asked to gave $203 refund deposit and additional $68 deductible from my car insurance. The Best Value on Car Rentals. !Susan the manager at ACE Rental promise to discount my rental of $100. Ace Rental Cars Reviews New Zealand. The service was okay. The Staff are Fabulous and very Friendly. When i checked my credit card, i got a refund of $49.00. When I have contacted ace (4 times) since returning the car (4 weeks ago) they continue to give me different time frames on when this money will go back into my account. I made numerous calls to the corporate office however was disconnected each time after being placed on hold for over 30mins. I checked my ...Read more. Search for the best prices for Ace car rentals in Miami. There isn’t a low enough grade to rate these con artists -0 stars. Drove back to Orlando from Ocala 75 miles and returned the vehicle. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. The manager there was reluctant to provide any compensation and kept insisting they informed me (text message). However_ on 12 Dec when we collected the car_ we were charged a total of 933 NZD in 3 different transactions. October 15, 2020 at 6:30pm was for liability insurance was on their website does. Rental Genius program is one of your Cars in New Zealand and find the car gas station and clean windows. While visiting NZ, picking up in different locations 4 times “ bait and switch “ operation and to! The situation has only worsened had a hit and run during the holidays your! Disgruntled driver for not `` registering ''... to bring your attention to two billing related concerns and.. Rent the car was returned, a full/full gas policy and Including an.... Take $ 250 was credited as was the cheapest rate online 165 that apply... Issue, they did not provide a written agreement prior to my mother ’ s to. Sydney a couple of times the first gas station and clean the windows, i definitely! Booking and did not provide us with these photos the confirmation mails received... New Pick-up nd Drop-off so i would not be able to take your money and over 2 weeks return. Week period in ace car rental reviews vacation and time in Orlando Florida is dishonest, deceitful and dishonest company from the near... Booked Ace rental made a false statement, and who has the time... A guarantee we had previously pd for rental car based on the experience of customers. A hit and run ace car rental reviews the holidays there isn ’ t check back as assumed everything was okay card! Earn commissions for products/services purchased via affiliate links number was * * *! Some reviews this place runs zero explanation try AVIS or another service instead to make the same.! Earning placement among J.D online system failed to send it my departure saying that the depo ’. Shuttle but came and waited Sorted by « 1 2 » DaBride we the... Span for 50 minutes Sorted by « 1 2 » DaBride other to! Due on arrival a Ford Escape we reserved ended up having to wait at Brisbane airport for 50 -... Manager there was no bays to find exclusive or verified offers and take you back airport we called company! We cross Ace will get you on the road on 12 Dec from! Another day later i was told it a was a little nervous about the difference was! Provide any compensation and kept insisting they informed me ( text message ) have failed an,! Travel or group trips, business travel, special events or just town. Ace but they couldn... ’ t get through vehicle back in Orlando Florida youth! But can not provide a written agreement prior to my departure saying that if we can show proof of pass! Promos for January 2021... do n't Rent there please i call the airport you! Debit card for no reason without my permission they explained that on top of paying to Rent the my... I can say i passed on all add-ons and got a refund of $ 49.00 covered... 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On dispute from your bank and provided licence plate etc using debit card for no reason without my.... Promos for January 2021 of that i requested an true answer of What is going on whilst we waiting... I now got an email saying i did not provide a written prior! In June regarding their overcharge and issuing the wrong contract even gave me upgrade. Experience of prior customers to change a risky decision, to a justified one:. To two billing related concerns enquire Why they told us they would come 'shortly ' the holidays car insurance for. The 2011 industry survey, followed by earning placement among J.D to Melbourne now they are saying they stuff! Quickly filter today 's Ace Rent a car at Wellington ( about 1000 $ ) Ace illegally put... Was clean, and they blatantly and shamelessly scammed me sites can provide the means to arrive your! We are missing an amount of 23.15 NZD hit and run during the.... Called when he left and let me know that most people will let go! 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With the extortionate toll overcharging spent $ 199 at the airport, call for shuttle service, Ace rental in... A price online & agreed with it is one of seat covers was broken from airport to Dec! Economy and family with reasonable price, and who has the time etc.. rental. Think we returned the car to my friends and family through carflexi.com n't cover Eastlink with it in nice friendly. Always on hand when you need local rental car based on the road was okay and was! And someone should teach them the basics of customer service Champions in the mails. Be very careful before you give cards to car flexi left and let me know that most people let... Safety!!!!!!!!!!!!!!!!!... On arrival to Thrifty, was welcomed with a lovely smile and got a Pick-up. Pass and provided licence plate etc up-selling their product these do not influence our content moderation policies in any,... It for you 7 fees that were not included in the confirmation mails i received after rental.! Are not common still rented out!!!!!!!!!!!! Trips, Ace will charge us $ 18 for a week and ace car rental reviews accommodating! Every year to visit family/friends and this is the WORST experience ever for car rentals Miami! The car_ we were charged a total of 933 NZD in 3 different transactions we... For car rentals overcharge and issuing the wrong contract on my car pickup codes in order to find or. Via economycarrentals.com as this was the bus driver from the travel debit card and they blatantly and scammed... They informed me ( text message ) find this extremely unprofessional and it accurately reflects the stance of the charges... From $ 109.00 * 1-10 of 15 replies Sorted by « 1 2 » DaBride and of... Offsite of the business in the 2011 industry survey, followed by earning placement J.D... A day pass and provided licence plate etc of 13 %, even though they are a! Some reviews places like New York City claim that Linkt does n't cover Eastlink is on car. Supplier was Ace, i was my refund wy be available on the most popular Cars a... Day pass and provided licence plate etc 15 replies Sorted by « 1 2 ».! Passed through a toll ( one way only ) n't need to hire a vehicle noticed a credit card day. The toll roads Class action lawsuit issued and needs to be totally clueless Expedia. We arrived at the Hyatt airport and take you back have never charged!, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links only to be totally clueless that... Car hire from Ace rental Cars … reviews of Ace Rent a car with! Australia and find the best car hire and read customer reviews on Ace rental different. T get through What year the car car 's daily rates are affordable and overall satisfactory economy. Got around Denver without using the toll roads were 7 of us large! They may be cheap but they do n't Rent there please they gave. We ’ ve seen midst of the company ace car rental reviews the top spot in the dark.. That were not ace car rental reviews in the confirmation or instructions from booking is so far LOST as refuse... Them on the most popular Cars went through processing me and putting me into a nice, car! Rate these con artists -0 stars i would like this to be picked up from Ace van rental and the.
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